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作者介绍
  • 威尔•吉达拉
  • Will Guidara
  • 威尔•吉达拉(Will Guidara)是“欢迎大会”(The Welcome Conference)的联合创始人,也是“Make It Nice”餐厅集团的联合创始人和前合伙人,该集团包括麦迪逊公园餐厅(Eleven Madison Park), Made Nice餐厅和游牧酒店(The NoMad)。
  • 《接待之道:如何提供超出预期的服务》
  • UNREASONABLE HOSPITALITY: The Remarkable Power of Giving People More Than They Expect
  • 图书类型:经管
  • 者:Will Guidara
  • 出 版 社:Portfolio/Optimism Press 
    代理公司:ANA/Zoey
    出版时间:2022年9月
    代理地区:中国大陆、台湾
    审读资料:电子稿
  • 人:Rights      浏览次数:881          视频资料

内容简介

这是传奇餐厅——麦迪逊公园餐厅(Eleven Madison Park)的前合伙人为每个企业提供的接待方面的基本课程。

2006年,威尔·吉达拉和瑞士厨师丹尼尔·胡姆(Daniel Humm)被安排掌舵麦迪逊公园餐厅。这个餐厅是一家有身份危机的卤味店,亟需魔法的拯救。2017年,麦迪逊公园餐厅被评为世界上最好的餐厅,因其令人难忘的、丰富的、定制的款待以及其食物而成为传奇。

麦迪逊公园餐厅是如何完成这一彻底的转变的?答案很简单——世界级的接待。吉达拉的团队会在下雪的夜晚将一个从未见过雪的家庭用雪橇送到中央公园,或者追踪一个客人将他的iP...
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媒体评论

“Guidara makes his nonfiction debut with an enthusiastic guide for leaders [and asserts] sage advice about leadership.”
----Kirkus Review

"Will Guidara is one of the very best in the hospitality business, but this book is for everyone. His insights on how to be a great entrepreneur cut through the noise."
----David Chang, chef and founder of Momofuku, and host of Ugly Delicious
 
“Working alongside Will Guidara is the ultimate masterclass in how to thoughtfully improve the lives of those around you. He is now sharing his truly remarkable gift with the world in this keenly observant and heartfelt must-read, for anyone looking to stand out from the pack.”
----Dan Levy, Emmy® award winning writer, actor, director, and producer of Schitt's Creek

"One of the five best management books I have ever read. Plus, it is the most engaging and entertaining – by a wide margin. This is, flat out, not a book to miss."
----Roger Martin, writer, strategy advisor and management thinker

“Will Guidara weaves heartfelt stories and keen observations to illustrate how purposeful, no-holds-barred hospitality satisfies our essential need to belong. An exceptional book for anyone or any organization aiming to excel at human connection.”
----Danny Meyer, CEO of Union Square Hospitality Group and author of SETTING THE TABLE
 
"In this book, Will Guidara shows us how to lead and to serve at the next level by building a foundation of hospitality, and creating a people-first “working together” culture. It’s an inspiring book for businesses in every industry."
----Alan Mulally, former CEO of Boeing and Ford
 
“In dining rooms, in conference rooms, and in all corners of hospitality, Will Guidara has made a career out of going above and beyond, giving people what they want, even when they don’t know they want it. This book puts his story, and more than a few of his trade secrets, in your hands.”
----Questlove
 
“Will gives us the best reason to be unreasonable----the people we serve. His approach to hospitality is novel, noble, and not at all exclusive to the restaurant industry. If you want to revolutionize the way you do business, you need this book!”
----Dave Ramsey, bestselling author and radio host

“Making people feel welcome, accepted, appreciated, seen, known… what could be cooler than that? This is what Will has unlocked in this book: that hospitality is as thrilling and inspiring to give as it is to receive, both in work, and in life.”
----Christina Tosi, founder and CEO of Milk Bar

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